Keyword performance assessment; exchange of experience and good practices

Benchmarking can be defined as an improvement process in which an administration, institution or organization compares its performance against best-in-class administrations, institutions or organizations, determines how those administrations, institutions or organizations achieved their performance levels, and uses the information to improve its own performance. The subjects that can be benchmarked include strategies, products, programmes, services, operations, processes and procedures.

Benchmarking is a tool that can be used for improving policies through systematic use of available experience. The EU project BEST on benchmarking has come to the result that “benchmarking is potentially a very valuable means of developing a performance-based culture in the transport sector, fostering continuous improvement through self-awareness and learning from others in transport sector organizations.”

Benchmarking has a number of different uses and different potential users in the integration of transport, environment and health. It can be applied to THE integration in various ways. Benchmarking data can be applied for policy formulation.  Benchmarking can also be used to compare the performance of different policies adopted by different administrations.